How to evaluate and improve the billing department; it’s not luck that brings in the money – March

A short form at the front desk makes a big collection difference for a Portland office
– December

A manager’s #1 job: give the doctors an ongoing look at the income and outgo
– October

How to set the value of the practice when a doctor retires – June

Good collections are a matter of eloquent wording – June

How to introduce a change and get staff to like it – April

Michigan manager holds a monthly lottery to keep staff aware of the office’s productivity
– April

Dealing with the nightmare staffers who cause big problems but don’t break any rules
– March

Five easy ways to have a miserable staff
– February

New Hampshire manager answers staff complaints with ‘what do you want me to do?’ – February

How to put a year-long focus on professional growth – January

Firing with success (a MOM mini seminar)
– October

Disciplining with success (a MOM mini seminar) – October

In Virginia, contests turn staff into a team
– October

How to detect a lie – from staffer, patient, or doctor – September

A guide for turning staff into professionals (a MOM mini seminar) – August

How to delegate work and set the staffer up for success – July

Missouri staff help each other solve the day-to-day issues – July

Florida manager uses a numberless staff evaluation form – June

A manager’s success rests on the ability to use time well – April

The manager’s style can affect staff performance – February

Managing a meeting: How to field tough questions from both doctors and staff
– December

How to chase the clutter off the desk
– October

How to show the doctors the true value of their hard-working manager – September

Being a top manager calls for knowing the finer points of grammar and communication
– August

Staff’s respect can make or break the manager’s career – May

How one manager set up a local professional group – May

How to handle the irrational and abusive patient – January

Mailing lab reports to patients ends a lot of calling for New York office – November

These are the articles that appeared in Medical Office Manager during the last 12 months. If you have questions about any of these, please contact us at info@ardmorepublishing.com.

A PQRI primer: quality coding from start to finish! (how it works, how to choose the office’s measures, how to use the codes and modifiers, office procedures to follow, how the bonus is calculated, and why every office should be coding quality right now) – March

Don’t get confused with PQRI (more quality Q & A) – February

These 10 areas cause the most errors in quality coding – January

Plan to code quality or plan to lose money; PQRI is a payment system that’s here to stay – December

Resubmitting quality claims and using the modifiers – October

Some clearinghouses are erasing the quality codes – August

The clinical areas quality coding will cover next year – August

Surprise! Last-minute changes to the quality measures – July

Clearing up the questions on the quality codes – July

Charts to make quality coding easier to follow – July

An outline of the 74 quality codes with their numerators, denominators, and modifiers (special supplement) – June

Some last-minute points about using the new codes – June

Get the quality codes into the system and on the claims – May

How to fire a staffer in a protected category – September

How to make sure every hire will be a successful employee (a MOM mini seminar)
– September

A bully is not someone to keep on the payroll – August

Five personality traits to weed out at hiring
– May

How to arrange the office space to increase productivity and create revenue – April

Four rules for making e-mail messages clear and fast – April

Seattle manager takes before and after photos to introduce office changes – March

Denver manager outlines the pros and cons of moving to a professional employment organization, or PEO – October

Maine manager uses spreadsheets for everything from payers to
subscriptions – September

Today’s digestive codes focus on GERD
– April

Burn codes depend on site, degree, and extent – March

CPT gives a strong hint about using quality codes – February

The 2008 CPT changes from anesthesia to surgery – January

A modifier change plus new E/Ms for CPT 2008 – December

A complete list of the 2008 CPT updates
– December

Prolonged services, modifier 21, and standby – November

What makes documentation complete
– October

How to identify type and severity of pain – September

Coding kidney disease – August

ICD-9’s 2008 updates from circulatory system to E codes – July

ICD-9’s 2008 updates from infections to nervous system – June

A complete list of the 2008 ICD-9-CM updates – May

Coding breast cancer and its treatments – May

The NPI application errors that are causing problems – February

Enter the NPIs: put them on claims or don’t get paid – January

It’s getting time to move to NPIs; watch these points! – October

Don’t forget those NPIs; abandon the old numbers – September

Check the office’s NPI application for these errors – August

A one-year reprieve on NPIs, but don’t get too comfy – May

Before giving raises, look hard at bonuses instead; the pay stays the same, but the office saves money – April

The rules for tamper-proof prescription pads – April

A Medicare reprieve, but quality coding marches on – January

The 2008 payment changes by code and specialty – December

A money shift from doctors to insurance companies – November

Medicare’s 2008 payments: a 9.9% pay cut for doctors – August

How to address patient drug abuse – and – where the ADA begins and ends with staff drug/alcohol abuse – February

Beware the wording on the vacation policy; it can cost the office money – February

The legal sides of drug testing, hygiene requirements, and personality profiles
– January

What to put in and keep out of the personnel files – September

Two legal issues: little recognized discrimination risks plus essentials that often get omitted from the handbook (a MOM mini seminar) – July

Violence in the office: be prepared to stave it off as well as meet it head on – June

Surprising things can jeopardize at-will employment – May

The marketing elements and the patient pleasers that need to go on the website – April

Dallas staff earn bonuses for selling office services – January

Five rules of marketing: who, where, why, perseverance, and courage – November

Good marketing is more than getting good referrals; how to send out a continuous message – November

A cheap business card bespeaks a cheap office – August

Miami manager gets tremendous referrals with office visits, an information folder, and chocolate cookies – August

Record amendments and how malpractice claims and HIPAA affect them – November

Moving to EMRs? Here’s how a Maine manager organized the changeover
– November