Four problem staffers who just aren’t connected to the job: Staffer Negative, Staffer Out-to-Lunch, Staffer Only-Does- the-Minimum, and Staffer Suck-up – May

How to end the conflicts between staff, with staff, and (gasp!) with a doctor – April

Five comments managers make that create conflict – April

To get better staff performance, lay out the expectations, meet often, and lower the boom – January

North Carolina manager puts the schedulers in a separate area and keeps the front desk quiet – December

Six cures for poor loyalty, morale, and productivity – December

Caution: employee awards can create disasters – November

A review that covers self, peers, and management – September

Georgia manager sets two hours a day for staff time – September

How to hold staff reviews that improve performance – August

How to cure the ‘little’ behaviors that don’t break rules but make the office appear unprofessional – July

What makes a professional staff? The key is attitude – June

Pennsylvania manager has both a procedure and a charge for filling out forms for patients – May

Las Vegas office gives patients a 10% discount for paying up-front and in full – April

Michigan manager gets best revenue success with fast billing, a tight payroll, and flexible payment plans – April

Payment plans and collection approaches that work: the keys are flexibility and creativity – March

Florida office gives just one grace visit to patients who owe co-pays – March

Surviving the economy (a MOM mini seminar): how not to get sued with layoffs; how to stop up the cash flow leaks; and how to keep good staff when the raises and bonuses disappear – February

Evansville manager keeps tabs on the ‘fine figures’ of the billing and collections to ensure top revenues – February

How to keep the revenues up in this down economy: keep the patients and mind the business – January

Use the poor economy to get a better office lease; renewing now can save money – December

Michigan office adds online bill paying to its website and increases the revenues significantly – November

Three ways today’s economy can hit the office hard plus three ways to counteract it – November

New York manager gives patients letters explaining payment policies and showing them how to save money – July

Some large and small ways to bring in more money (but take into account the time and work they require) – July

The what, the why, and the money of concierge medicine (a MOM mini seminar) – June

Illinois manager gives patients a handwritten note when they come in with a balance owing – June

Medicare’s new bounty hunters search for overpays: Recovery Audit Contractors are warmed up and rearing to go – May

These are the articles that appeared in Medical Office Manager during the last 12 months. If you have questions about any of these, please contact us at info@ardmorepublishing.com.

More mistakes offices are making with PQRI – May

Why e-scripting doesn’t fit the global package – May

The complete list of who can code what – April

A list of the most common PQRI errors – March

The facts on e-prescribing (A MOM mini seminar) – March

Don’t get left behind on e-prescribing and its bonus (and don’t get caught in its pay cut!) – February

Some good quality coding info sites to access – January

PQRI gets a new companion: electronic prescribing – November

PQRI bonuses, deadlines, claims, and modifiers – October

Quality coding gets a heap of new measures – August

A complete PQRI explanation (a MOM mini seminar) – July

A new reporting period begins July 1 – June
A list of the four new groups of quality codes – June

Three ways to hire staff who can and will do the job – November
The whys and why nots of background checks – November
Beware the EEOC plant at the job interview – June

Clutter and peering pictures destroy office efficiency – May
How to maintain business as usual after any disaster – October
A stolen patient database can travel the globe – August
What to tell patients when the office’s data is stolen – August

Here are the topics from MOM’s monthly column ‘ICD-9-CM and CPT Coding Update’ plus other coding articles:

No code for the swine flu – May
Coding epilepsy and seizure disorders – April
Coding colon cancer testing and related procedures – March
The 2009 CPT updates from medicine to category III – February
The 2009 CPT updates from anesthesia to surgery – January
CPT’s 2009 changes to the E/M codes – December
Coding cervical cancer and Pap tests – November
A complete list of the 2009 CPT updates – November
ICD-9-CM’s 2009 updates from skin to V codes – October
More new ICD-9s plus related V codes – September
A review of the first half of ICD-9-CM’s 2009 updates – August
Diabetes is fast becoming an all too prevalent code – July
Coding HIV from testing to its manifestations – June

An outline of the Obama and McCain health plans (a MOM mini seminar) – September

Red Flags Rule gets delayed until August 1 – May
New regulations on patient ID safety start May 1 – April
Sample policies and procedures the office can use for the new Red Flags Rule – April

The fraud and abuse sins Medicare is sniffing out – March

Kickbacks and referrals and the penalties they carry – March

Medicare is testing one payment for doctor and hospital – June

When a doctor harasses staff, but staff don’t complain – May

Whether love or lust, get the office wooer and wooee to sign an agreement – January

Good-sense firing can protect against EEOC claims – October

Military families get 14 more weeks of FMLA leave – September

Retaliation carries point s managers tend to forget – September

What a jury looks for in an employment law claim – July

How to set a dress code that doesn’t cross legal lines – June

Acme, MI, manager uses data collected at scheduling for marketing – January

Georgia manager gets marketing ideas from staff – October

HIPAA clarifies its rules on talking with patients’ families and friends – October

A chart of HIPAA’s rules on discussing a patient’s care with other people – October

ICD-10’s start-up gets pushed back to 2013 – February

ICD-10 is less than two years away – January
New HIPAA stuff comes with ICD-10 – September

Check to see if the office’s current coding software contract covers the changeover to ICD-10 – September

New COBRA law gives employees a second chance to sign up plus a 65% premium subsidy – March

A manager’s career rests on credibility; here are eight ways to destroy both – May

To win the doctors’ respect, use tact, give solutions, own up to mistakes, and be candid – December

To get a good raise, set out a work plan, give good service, and take a bow now and then – December

Women in business: success comes from communicating freely and with confidence – September

The art of persuasion is a matter of hitting three hot spots – July