10 rules for getting good press and clients along with it – May

Website client survey gets full client participation – May

Contact those prospective clients ‘till they buy or die’ – April

How to get good business from trade shows – April

Kentucky firm gets good marketing from its benefits – April

E-mail alerts are top marketing for very little money – March

St. Louis client survey focuses on cost satisfaction – March

How to turn the website into a giant client magnet – January

To get more business, resurrect the dead clients – November

Make the website ‘clientcentric,’ or easy to use – October

Florida firm tracks its service with ghost callers – October

Corporate clients can demand personal service – September

Good cheap marketing from targeted freebies – August

Client calls: what needs to be said and how to say it – July

An easy referral builder: marketing by staying in touch – June

Beware patner partings; a dissatisfied partner can bring the EEOC to the door – April

Partner retirement and client transition need to be sorted out long before the big day – August

Don’t let the partnership agreement get older and grayer than the partners – June

Paralegal work boundaries, or how not to step into the unauthorized practice of law – September

The test of whether paralegals are entitled to overtime – June

Yes, the firm can stay afloat and plan for prosperity – May

What to tell staff when layoffs might become a reality – May

Eschew the hourly fees for flat fees and see more profit; here’s how to set them – April

Five cut-back areas that warrant thought before the firm gives them the axe – March

To get paid, follow the client’s billing requirements; they run from how to bill to what to bill – March

Making a profit in a bad economy: (a LOA mini seminar): ideas for more effective billing, better collections, finding new business, reducing staff costs, renegotiating the office lease midstream, and general cost cutting – February

Don’t lose money to poor billing and collections work; there’s no reason for the firm to be a bank – February

A little praise can make up for lost raises and bonuses – January

Economy fallout – layoffs: how to avoid litigation – January

Even psychology helps in hard times – January

Beware the morale risks and legal pitfalls of layoffs – December

Take advantage of the poor economy to get a better office lease; here’s how to save big money – November

Four ways to improve today’s bottom line but ruin the firm’s financial future – September

Getting paid calls for client analysis plus psychology – July

New Red Flags Rule requires ID theft policies and prevention; FTC regulation takes effect August 1 – May

A guide for setting up the firm’s policies and procedures for the Red Flags requirements– May

LOA carries a regular column on grammar, writing,
and speaking. It’s called ‘On Better Communication.’

Hyphens tend to litter things up – May

Using was and were isn’t always easy – April

Just a few grammar points worth knowing – March

The figures of speech and how to use them – February

A few words to get straight – January

Matching subject and verb isn’t always easy – December

Put i before e, and use just one j at a time – November

Eight little word errors that count big – October

Even verbs copulate; here’s how – September

Talking into and out of business success – August

When to spell out numbers and where to put the commas – July

A 10-tricky-question grammar quiz – June
Don’t get rid of the lawyers in the failing practice areas; recycle them instead – February

An extra hour here, a strange expense there: be watchful for attorney theft – February

The questions to ask of both agency and attorney when hiring temporary legal personnel – December

San Diego associates reduce their billable hours without harming the partnership track – November

Detroit firm retains its female attorneys with more paid maternity leave and flexible hours – September

Pennsylvania firm sets up an inhouse ‘university’ – August

Clutter and peering pictures can destroy efficiency – April

Ready for the worst? the basics of disaster preparedness for the people, the building, and the business – September

Any firm is prey to theft from attorneys, staff, and vendors; here’s where it happens and how to stop it – September

That record retention policy can’t have any gaps – June

A manager’s career rests on credibility; don’t kill it – April

A bad annual review can be a lot worse – or a lot better – March

A few tricks to becoming a good presenter – February

What to do when job security starts looking shaky – December

The communication tactics that earn partner respect – November

To get a good raise, make a plan and show results – October

For women, success calls for confident communication – August

Three ways to save time and get the essentials done – August

These are the articles that ran in LOA during the last 12 months.
Four problems staffers who aren’t connected to the job: Staffer Negative, Staffer Out-to-Lunch, Staffer Does-the-Minimum, and Staffer Suck-up – May

How to end conflicts between staff, with staff, and (gasp!) with a partner – March

Five responses administrators make that create conflict – March

Other duties the receptionist can take on – January

An orientation that ensures a good start on the job – January

Whether lust or love, get the wooer and wooee to sign an agreement – December

Lose staff loyalty with cloudy directions, unexplained edicts, no apologies, and conflicting body language – December

Not done right, employee awards can create disaster – October

Six little cures for poor morale and productivity – October

How to hold staff reviews that improve performance – August

Three management solutions: what to do with the partner all the staff hate, how to stop the feud between two staffers, and how to tell a staffer to improve performance – July

Illinois review covers self, peers, and management – July

What makes a staff a team of professionals? attitude – June

A standards contract enforces the ‘little’ behavior issues – June

How to hire people who can and will do the job – November

The pros and cons of running background checks – November

How to write and edit a job description – June
Part-time retirees give full service at half price – June

As the economy sinks, malpractice claims rise; take these precautions – April

The malpractice policy has to suit the firm’s office size, practice areas, and level of risk – September

How to address attorney harassment when none of the staff complain about it – May

The caveats to know when buying EPLI coverage – November

Contracts can be lurking in the office handbook – October

Good-sense firing can protect against EEOC claims – October

Military families get 14 more weeks of FMLA leave – August

Retaliation carries provisions firms tend to forget – August

Don’t overlook what a jury looks for in an EEOC claim – July

The harassment claims just waiting to happen with the summer associates – July